Page 26 - Area A. Instruction

CAVITE STATE UNIVERSITY

NAIC CAMPUS

1.2. Front Office
A. Reception/Registration
 Meet guest’s requirement regarding rooms and registration
formalities
 Handles guest messages and postage
 Control the giving of keys to the guests
 Update records of guests
 Responsible for key racks
 Answer requests for information about hotel facilities and
the surrounding community
 Handle guest correspondence
 Handle telephone traffic for guests and the rest of the
operation

B. Concierge
 Render additional services to the guests regarding
information outside hotel premises (flight
reservation/confirmation, personal needs and information)

C. Business Center
 Provide guest services like computer jobs, receiving and
sending fax messages and photocopying
 Endorse messages, correspondence, fax of in-house
guests

D. Guest Relations
 Assist in actual reception of guest (FITs’, Group, Walk-ins)

E. Bell Service
 Carry luggage
 Deliver messages
 Assist in delivering and storing baggage
 Assist doorman in opening car and hotel doors
 Page private vehicles through intercom

F. Reservation
 Accept new reservations, revisions and cancellations of
bookings
 Assist tour coordinator in the group arrivals

1.3 Sales and Marketing

 Accept in room/food and beverage selling to guests
 Prepare sales kit
 Observe sales call
 Accomplish forms/record

25 | P a g e